Refund and Cancellation Policy

General Merchandise Governs:

Physical course materials, including participant workbooks, guides and publications; self-study courses; first aid training supplies; instructor or facilitator kits; and awards.

Product Condition: Order must be fully paid prior to initiating a return. Returned items must be clean, unmarked, unaltered and in re-saleable condition. First Aid materials must be un-opened.

Timeframe: Return must be initiated within 30 days of the order ship date.

Damaged Products

If there is a problem with your order or you received damaged material(s), please contact NSC Customer Service at 1 (800) 621-7619.

Return Address

When returning a product, please include inside the shipment package a copy of the NSC shipping document, order confirmation or other documentation issued by NSC referencing the order number.

For print books, general merchandise and single-issue periodicals:

National Safety Council
Returns
1121 Spring Lake Drive
Itasca, IL 60143

General Merchandise Governs:

Physical course materials including participant workbooks, guides and publications, self-study courses, first aid training supplies, instructor or facilitator kits.

Product Condition: Order must be fully paid prior to initiating a return. Overstock returns must be clean, unmarked, unaltered and in re-saleable condition. Unless NSC has made an error concerning your order, no more than one-half the ordered quantity may be returned. NSC may request proof of payment and proof of return shipment prior to issuing refund credit. First Aid materials must be un-opened.

Timeframe: Return must be initiated within six months from invoice date.

Claims for damaged products or count shortages must be made within 30 days of invoice date.

Return Address

When returning a product, please include inside the shipment package a copy of the NSC shipping document, order confirmation or other documentation issued by NSC referencing the order number.

For print books, general merchandise and single-issue periodicals:

National Safety Council
Returns
1121 Spring Lake Drive
Itasca, IL 60143

Digital products are non-refundable. Digital products are defined as following:

● Online courses

● Digital documents, e-books/ publication

● Pre-recorded videos and audios

● USB

If you are having trouble with a digital product, or if you are unable to access your digital purchase, please contact NSC Customer Service at 1 (800) 621-7619.

Effective March 15, 2024

Please note: National Safety Council Independent Chapters/Distributors and certain State DOTs may have variations to the policy below. Please be sure to review the cancellation policy with the Chapter/Distributor if you have registered for a Chapter/Distributor-delivered course.

All withdrawal/refund, rescheduling, or substitution requests must be submitted to National Safety Council in writing.

Late Arrivals & No Shows: Attendees who do not show up for class are not eligible for a refund or transfer. Attendees arriving more than 20 minutes late may be required to reschedule at attendee’s expense. Late arrivals are not eligible for a refund.

All requests for refunds, rescheduling, or substitutions must be submitted in writing to customerservice@nsc.org

Schedule Changes Per National Safety Council: NSC reserves the right to cancel or reschedule any training at any time, and to substitute instructors should unforeseen events occur. In the event NSC cancels or reschedules a training:

• Attendees (including substitutions) will be notified immediately via email using the email address provided at the time of registration.
• If the original attendee can attend the rescheduled training date(s), they will be automatically enrolled in the new class.
• Substitutions will be granted if the training is rescheduled by NSC, and the original attendee cannot attend. 
• If the original attendee cannot attend the rescheduled training date(s) and there is no substitution, a full refund of the class registration fees will be issued.
• If NSC must cancel/reschedule a training or event, for any reason, our liability is limited solely to the class registration fees paid. NSC is not responsible for other expenses incurred, including travel and accommodation fees.

Please note: The National Safety Council Independent Chapters/Distributors may have variations to the below cancellation policy. Please ensure to review the cancellation policy with the Chapter/Distributor if you have registered for a Chapter/Distributor delivered course

All withdrawal/refund, rescheduling or substitutions requests must be submitted in writing to the National Safety Council.

Late Arrivals and No Shows: Attendees who do not show up for class are not eligible to receive a refund or transfer. Attendees arriving more than 20 minutes late may be required to reschedule at attendee’s expense.

All requests for refunds, rescheduling or substitutions must be submitted in writing to customerservice@nsc.org or call 800-621-7619.

Schedule Changes per National Safety Council: We reserve the right to cancel, reschedule any training at any time and to substitute instructor/s should unforeseen events occur.

• Attendees (including substitutions) will be notified immediately via email to the email address used during the time of registration.
• Substitutions will be granted if the training is rescheduled and the initial attendee cannot attend.  
• If the attendee can attend the rescheduled training, they will be automatically enrolled in the new scheduled course. If the attendee cannot attend the rescheduled training and there is no substitution, the attendee will receive a full refund.
• If, for any reason, we must cancel/reschedule a training or event, liability is limited solely to the registration fees paid.
• We are not responsible for other expenses incurred, including travel and accommodation fees for virtual courses.

Purchase of virtual training/s and materials are single use only. You may not share login information. Accounts found to be in abuse will be suspended without refund. An example of abuse is multiple computers accessing the training simultaneously from the same account.

If for any reason, you’re not satisfied with your NSC membership in the first 90 days, simply let us know and we will issue you a no-questions-asked refund.